When paying by cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems.
The procedure for returning goods is regulated by Article 26.1 of the Federal Law “On Protection of Consumer Rights”.
- The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods – within seven days;
- The return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
- The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
- If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the relevant demand;
To return funds to a bank card, you must fill out the “Application for the return of funds”, which is sent at the request of the company to the email address and send it along with a copy of the passport to the address firstname.lastname@example.org
Refunds will be made to the bank card within 21 (twenty one) business days from the date of receipt of the “Application for the return of funds” by the Company.
To return funds for transactions made with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to email@example.com
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.